What We Do?

Experience Excellence

At Customex, the Customer Experience is everything.

Your customers are your most important asset, and measuring and improving their experience is vital. One of the tools in improving that experience is assessing your employee's performance, and that is where Customex comes in.

Customex offers your organisation innovative methods and strategies for creating the very best client experiences. We measure performance and client experience, and then give you the means to improve.

Our company was founded in 2011 by a group of like-minded Middle Eastern professionals who share a passion for improving customer experience standards. Since then, we have helped a range of companies find ways to enhance their services and increase customer satisfaction, delight and loyalty.

Any business leader will tell you that behind healthy turnover and customer loyalty lie exceptional customer experiences. To succeed in an increasingly crowded and competitive global marketplace, businesses cannot afford to have a gap between the promise of quality and delivery.

That's exactly why leading companies look to Customex - the Middle East's elite mystery shopping and customer experience measurement firm. We thrive on delivering quality, operational excellence and customer delight to ensure you get the best from your business.